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Device shows offline

Devices report a heartbeat every 5 minutes by default. After three missed heartbeats (~15 minutes) the dashboard marks them offline.

Quickest checks

  1. Is it just this device or all of them? If every device in a yard goes offline at the same time, the cause is almost always a regional cellular outage, not a hardware fault. Check your cell carrier’s status page before climbing the bin.
  2. Look at the LED. Climb the bin and pop the lid. The status LED tells you most of what you need:
    • Solid green — connected; the dashboard is the problem, not the device.
    • Slow blue blink — searching for cell signal.
    • Fast red blink — battery critically low.
    • No light at all — battery is fully dead, or the power switch is off.

By symptom

Cellular signal is weak or absent. Causes:

  • Bin steel shadowing the antenna — make sure Chester X1 is mounted with the antenna above the roofline.
  • Carrier outage — try again in 15 minutes.
  • Sim card not provisioned — happens to brand-new devices that were activated less than an hour ago.

Battery voltage is below the cutoff. Usually after a long stretch of cloudy days with snow on the panel. Brush the panel clear and give it a sunny day; it will recover automatically. If it persists for more than a week of decent weather, the battery is at end of life — contact support for a replacement.

No LED at all

  • Check the power switch inside the lid. It is easy to bump during install.
  • If switched on with no LED, the battery has fully discharged below the recovery threshold. Disconnect, charge externally for an hour with a 12 V supply, and reinstall.

When to escalate

If none of the above resolves it within an hour, file a support ticket from Settings → Support → New ticket and include the device ID and the date the issue started. We can often see diagnostics from our side that aren’t visible to you.